BREAKING
Salesforce to Buy Fin for ~$3.6B
0
B
Purchase price
0
+
Customers
0
%
Auto-resolution
Fin AI Agent Runs on Apex
0
B
Agentforce ARR
0
%
YoY growth
Praise vs Criticism
Supporters
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End-to-end AI resolution
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Smooth refunds, complex queries
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Preserves Service Cloud assets
Critics
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Hallucinations common
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Fails on simple questions
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Per-resolution 'AI tax'
Close Expected FY2027 Q4
AI NEWS BLITZ
Salesforce has signed a deal to acquire AI customer-service firm Fin for about 3.6 billion dollars.