BREAKING
AI Support Chatbots Frustrate Users
0
%
get no benefit
The Deflection Loop
1
Point to FAQs
↓
2
Repeat known info
↓
3
Block human access
0
%
in 3 years
0
%
in 5 years
Where AI Works and Where It Breaks
Simple queries
Works
●
Fast, well-defined answers
●
AI can match agents
Nuanced disputes
Breaks
●
Emotional or complex cases
●
Klarna rehired humans
Measure Resolution, Keep a Human Path
AI NEWS BLITZ
As companies lean harder on AI chatbots, customers say support is getting worse, not better.