OpenAI Reports Agents Now Drive Over Half of Enterprise AI Use in EU, With Small-Business Adoption Surging 8x

OpenAI's latest economic research shows that autonomous AI agents have become the dominant workload across its European enterprise customer base, with agentic tools now generating over half of all output tokens. The shift underscores a broader pivot toward autonomous AI systems capable of planning and executing multi-step tasks with minimal human intervention—a trend reshaping how European companies approach knowledge work.