Teleperformance Moves to Embed AI Across Entire 500,000-Person Workforce

Teleperformance, the French business process outsourcing giant, plans to embed artificial intelligence into the daily workflow of its entire workforce of roughly half a million people, part of a sweeping push to reposition itself as an "AI-first" services company. The move places one of the world's largest customer-service and BPO operators at the center of an ongoing debate over whether AI will augment or replace the human labor that underpins the industry.