Microsoft Copilot Gains New Reasoning Capabilities, But Enterprise Adoption Lags Far Behind ChatGPT

Microsoft's Copilot has gained significant new capabilities through a Wave 2 spring 2025 update, yet enterprise customers continue to shy away from the tool in favor of OpenAI's ChatGPT, dampening prospects for the company's multi-billion-dollar AI strategy. The software giant introduced two new reasoning agents—Researcher and Analyst—along with enhanced search, memory personalization, and content-generation features via its Agent Store. Despite these improvements, real-world adoption tells a starkly different story: when employees have access to both platforms, only 18 percent choose Copilot compared to 76 percent who opt for ChatGPT.