UnitedHealthcare launches Avery, an AI that calls doctors for patients

On March 26, 2026, UnitedHealthcare unveiled Avery, a generative AI companion that calls in-network primary care offices on a member's behalf to schedule appointments. Available through the company's app and myuhc.com, Avery handles benefit explanations, claim status, cost estimates, provider searches and wellness programs in natural language. What sets it apart from a conventional chatbot is that it is "agentic"—it carries out concrete actions such as placing appointment calls, not just answering questions. Official announcement