AI-driven employee-monitoring software that analyzes workers' messages and call transcripts is expanding from traditional compliance uses, such as insider trading, toward detecting "non-financial misconduct" like workplace bullying and harassment. According to Bloomberg's reporting, major surveillance vendors serving financial institutions, including Smarsh and Global Relay Communications, are rolling out features that use AI to scan thousands of messages and conversation records, surfacing subtle problematic behavior that previously went unnoticed.
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